FAQ Category: Orders Related
What is the Link Behavior feature?
When you purchase the Melody Tag, you will be prompted to select either one of the Link Behaviour: If you have an issue using your Melody Tag or you realized that the link does not work for you, email hello@melodytag.com or contact us via the e-commerce channel to have your link behavior replaced with the…
Why is my Melody Tag not working?
It might be due to system settings, operating systems, or web browser issues that do not open the specific link in the app. It is advised to install Microsoft Edge to be able to Open the App. Select Microsoft Edge after scanning the Melody Tag, then select Open in External App. If you still have…
What is Read Only Option when purchasing the NFC product
The Read Only option disables the user from changing the function or link of the NFC tag. In other words, the link or function of NFC will be staying forever. This might benefit companies or users that promote brand awareness which disallows users from changing the function or link of the Tag. However, for normal…
Cancelling Order
If you change your mind about your order, please email us at hello@melodytag.com with your order number and details within the next six (6) hours after an order has been placed. We will not entertain any order cancellation after six (6) hours as the order has been processed. In the event of any approved cancellation, you…
I put the wrong address during the order
We would suggest you cancel the current order and place a new order to include the correct address if the order is within the next 6 hours after placing an order. If the order is more than 6 hours, please contact us at hello@melodytag.com. Do note that orders cannot be redirected once it is dispatched.
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